At Sivelos, we prioritize your security during every online shopping experience by employing Secure Sockets Layer (SSL) technology, providing 128-bit SSL security. SSL encrypts sensitive information such as passwords and credit card numbers, safeguarding them during transactions on our website. All forms on our site are protected with SSL encryption, ensuring that your personal information remains secure and inaccessible to malicious parties.
Payment Methods
We accept the following payment methods:
- PayPal: You can use PayPal services even if you don’t have a PayPal account by checking out as a guest.
- Credit Cards: We accept Visa, American Express, Mastercard, and Discover.
- Debit Cards: We accept debit cards with the Mastercard or Visa logo. If you are using a prepaid debit card, please ensure it is registered before making online purchases.
Currency
sivelos.com charges in US Dollars (USD) and many other currencies.
International Fees
Please be aware that international fees may apply if your payment enters our gateways from outside the US. These fees are charged by credit card issuers, and we do not have control over them.
Solutions to a Failed Checkout
If you encounter issues while completing a payment, consider the following suggestions:
If unable to pay with your debit or credit card:
- Ensure all information, including the card number, expiration date, CVV code, and billing address, is correct.
- Check your account balance for available funds.
- Verify if your card is authorized for online transactions or if the default online transaction limit is too low.
- Try refreshing the page or logging out and logging back in.
- Consider using incognito mode or a different browser/device.
- If the payment is still declined, contact your bank, as they may automatically block international transactions for security reasons.
If unable to pay with PayPal:
- Check if your PayPal account has a transaction limit.
- Ensure that the shipping and billing addresses are in the same country, as PayPal requires this for payment processing.
- Try using incognito mode or a different browser/device.
- If PayPal continues to have issues, consider using a debit or credit card (Visa, MasterCard, Discover, American Express).
If you’ve tried all of the above and are still experiencing problems, please send us an email at supportsivelos.com@
Security
At Sivelos, we prioritize your privacy and security:
- We have an SSL Certificate that encrypts your data to prevent unauthorized access or modification by hackers.
- Your personal details are securely stored, and credit card information is not retained on our servers.